SLA-Based Maintenance, Monitoring and Enhancements
Go-live is where the real life of a system starts. Our support contracts cover monitoring, fixes and a steady stream of enhancements, with response times, escalation paths and reporting agreed in the SLA up front.
Systems built elsewhere are welcome too. An inherited system gets a documented assessment first, covering what runs where, which patches are outstanding and where monitoring is missing, and the maintenance plan comes out of that assessment.
Our Services
Payments Platform
Our payments platform: UPI Switch, IMPS Switch, Virtual Account Management and 3-Way Reconciliation.
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How We Work
Each support contract defines what is covered, how fast we respond and how we report. Monitoring is set up so issues surface before your users raise them. Enhancements are gathered, planned and released in cycles, so the system improves steadily instead of drifting.
What You Get
- SLA-based support with agreed response times
- Monitoring of applications and infrastructure
- Fixes handled under the agreed escalation path
- Planned enhancement releases on a regular cycle
- Takeover of systems built by other vendors
- Documented assessment before any takeover begins
LET’S TALK ABOUT KEEPING YOUR SYSTEMS RUNNING
The system does not have to be ours originally. Tell us what you are running, and the first step is a documented assessment.